Please read these terms and conditions carefully before using the a9 member platform. By registering or using any part of our platform, you agree to be bound by all provisions stated herein.
A summary of the six most important points in the a9 member terms and conditions for you to review before reading the full document.
The a9 member platform is open only to individuals aged 18 and above. Registration by underage individuals is strictly prohibited and any such account will be terminated immediately.
Each member is permitted to hold only one active account. Owning multiple accounts is a serious violation that may result in the termination of all associated accounts and forfeiture of balances.
All bonuses and promotions are subject to the specified wagering requirements. Bonuses may not be withdrawn before the rollover requirements are met in accordance with the applicable promotion terms.
The bank account name used for deposits and withdrawals must match the name registered on your a9 member account. Any mismatch may result in the transaction being held for review.
Any attempt at fraud, use of automated software, or system manipulation will result in immediate account suspension and forfeiture of all funds in the account.
A9 member reserves the right to update its terms and conditions at any time. Notice of changes will be sent to members via email or in-platform notification with reasonable advance notice.
This document constitutes a legally binding agreement between you (the member) and a9 member. By registering or continuing to use this platform, you confirm that you have read, understood, and agreed to comply with all terms and conditions set out below.
These terms and conditions ("Agreement") govern your access to and use of the a9 member platform, including the website, mobile app, and all services provided by a9 member ("Platform"). This Agreement takes effect from the date you register an account or, if you have already been using the Platform prior to this amendment, from the date of the latest amendment.
By accessing or using the Platform, you expressly confirm that:
If you disagree with any part of this Agreement, you are required to stop using the Platform immediately. a9 member reserves the right to modify this Agreement at any time by providing reasonable notice via the Platform or your registered email.
Your continued use of the Platform after any changes to the terms constitutes your acceptance of the updated terms. It is your responsibility to review this page periodically to stay informed of the latest terms.
To register and use the a9 member Platform, you must meet all of the following eligibility requirements without exception:
You must be at least 18 years of age at the time of registration. a9 member maintains a zero-tolerance policy towards underage gambling. If there is reasonable cause to believe that a member is underage, a9 member reserves the right to request age verification and suspend the account while the review is in progress.
A9 member services are available to players located in regions permitted by the licensing authority. It is entirely your responsibility to ensure that the use of online gambling services is legal in your region of residence or current location.
The following individuals are not eligible to register or use the a9 member Platform:
The account registration process at a9 member is designed to ensure security and transparency for all parties. By registering, you agree to the following:
You must provide accurate, true, current, and complete information during registration. This includes your full name as per your identity document, exact date of birth, an active mobile number, and a valid email address. Any false or misleading information may result in immediate account termination without a refund.
Each individual, household, IP address, or device is only permitted to register and maintain one a9 member account. Holding multiple accounts, whether directly or through another person's name, is strictly prohibited. a9 member uses advanced detection technology to identify duplicate accounts.
You are solely responsible for maintaining the confidentiality of your login credentials. a9 member recommends enabling two-factor authentication (2FA) for an added layer of security. If you suspect unauthorised access to your account, contact our support team immediately.
As part of our commitment to security and compliance, a9 member reserves the right to request identity verification documents at any time. Documents that may be requested include a copy of your ID, recent bank statement, and proof of residential address. Withdrawals will only be processed after the KYC process has been successfully completed.
All documents submitted for KYC purposes will be stored securely using the highest level of encryption and will not be shared with third parties without your consent, except where required by law.
A9 member provides a range of secure and convenient payment methods for the benefit of Malaysia members. All financial transactions are subject to the following policies:
The minimum deposit allowed is as specified in the Deposit section of the platform. a9 member accepts a variety of payment methods including FPX bank transfers, local e-wallets, and other digital payment methods listed on the platform. All deposits must originate from a legitimate source and must be made in the name of the registered member only.
Winning withdrawals will be processed to the bank account whose holder name matches the registered member name. Withdrawal requests are typically processed within the stipulated timeframe once all verification requirements are met. a9 member reserves the right to request additional documents before approving high-value withdrawals as a fraud prevention measure.
Minimum and maximum deposit limits as well as withdrawal limits are as displayed in the Deposit section of the platform. These limits are subject to change from time to time and may vary depending on the selected payment method. VIP members may be eligible for higher transaction limits.
A9 member fully complies with anti-money laundering (AML) and counter-terrorism financing (CFT) regulations. Any suspicious transactions will be reported to the relevant authorities as required by law, without the need to notify the member concerned.
A9 member offers a wide range of exciting bonuses and promotions for both new and existing members. All bonuses are subject to the specific terms and conditions stated alongside each promotional offer.
Most bonuses at a9 member are subject to rollover (wagering) requirements before bonus funds or winnings derived from bonus funds may be withdrawn. The exact rollover rate is clearly stated in the terms of each promotion. It is the member's responsibility to read and understand the rollover terms before accepting any bonus.
Any attempt to abuse the bonus system — including opening multiple accounts to claim bonuses repeatedly, using low-risk wagering strategies solely to meet rollover requirements, or colluding with other members to exploit promotions unfairly — is strictly prohibited and may result in bonus cancellation and account termination.
Each bonus has a specified validity period. Bonuses that are unused or whose rollover requirements are not fulfilled within the stated period will expire automatically without any compensation.
A9 member reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. a9 member's decisions regarding the granting or cancellation of bonuses are final.
All games offered on the a9 member platform have their own rules that all members must follow.
The results of all games on a9 member are final. For RNG-based games, a random number generation system that has been audited and certified by an independent international body is used. For Live Casino games, results are determined by real dealers using physical equipment that can be viewed in real time.
In the event of a technical disruption, disconnection, or software failure during a game session, a9 member will endeavour to resolve the issue fairly. In cases where a game outcome cannot be verified due to a technical issue, the relevant bet may be voided and funds returned to the member's account.
The use of automated software, bots, computer-assisted card counting techniques, or any method that provides an unfair advantage in games is strictly prohibited. a9 member employs sophisticated monitoring systems to detect such activity and will take appropriate action, including account termination without refund.
A9 member members are expected to always conduct themselves in a responsible, respectful, and lawful manner while using the Platform.
A9 member reserves the right to suspend or terminate any member's account at any time if there is evidence or reasonable suspicion of a breach of these terms and conditions.
You may close your account at any time by contacting the a9 member customer support team. Prior to account closure, all eligible balances (after deducting any bonus that has not met the rollover requirements) will be returned to you via your registered payment method.
A9 member reserves the right to terminate an account immediately, without prior notice and without any liability, under the following circumstances: confirmed fraud, multiple account ownership, false identity verification, serious breach of game terms, or any activity deemed harmful to the platform or other members.
Upon account termination, you will lose access to all content, bonus balances, and pending wins that have not yet been processed if the termination is due to a breach of terms. Real-money balances (excluding bonuses) that have been verified as legitimate may be returned at a9 member's discretion after the investigation is concluded.
A9 member takes the protection of your personal data very seriously. The collection, processing and storage of your personal data is governed by our separate Privacy Policy, which forms part of this Agreement by reference.
In summary, a9 member:
For more details on how we handle your data, please refer to Privacy Policy ours.
To the fullest extent permitted by applicable law, a9 member, its directors, officers, employees, and agents shall not be liable for any direct, indirect, consequential, or punitive loss or damage arising from:
Gambling involves real financial risk. a9 member makes no guarantees or warranties regarding game outcomes. Only play with money you can afford to lose entirely.
A9 member is fully committed to the principles of responsible gaming. We believe that gambling should remain an enjoyable form of entertainment and should never become a source of stress, financial hardship, or disruption to your daily life.
A9 member provides a variety of tools that allow you to manage your own gaming activity, including daily, weekly and monthly deposit limits, loss limits, session time limits, and temporary or permanent self-exclusion options. These tools can be accessed through your account settings or by contacting our support team.
Please contact our support team or seek professional help if you notice any of the following signs in yourself: gambling with money intended for essential needs, going into debt to gamble, being unable to stop gambling despite wanting to, or gambling to escape problems.
For more information and support resources, please visit the Responsible Gaming ours.
If you have any questions, concerns, or complaints regarding these terms and conditions, our team is ready to assist you at all times:
A9 member endeavours to respond to all enquiries within 24 hours. For formal complaints, a thorough investigation will be conducted and the outcome will be communicated to you via your registered email within a reasonable timeframe.
These terms and conditions and all disputes arising from them are governed by the laws and jurisdiction designated by a9 member's licensing authority. By using the Platform, you agree to submit to the exclusive jurisdiction of the relevant tribunal or court for the resolution of any dispute.